At Moves Manager, we incorporate some handy tools and technology that other removal companies don’t use to elevate our levels of efficiency to the customer. We also motivate and incentivise our staff to give maximum value and service.
With every house or office removal job we undertake, we never fail to have a roll of Stairstick on the van. We lay Stairstick on carpets to encase them in a protective film that will prevent any spillages or muddy boots from mucking up your old or new carpets. Essentially, it’s like attaching a giant roll of cling film to your stairs. Once the move is complete we roll up the Stairstick, take it away with us and dispose of it responsibly.
We deploy the latest in GPS vehicle tracking so that we can monitor and provide the customer with real-time updates as to the location of their removals driver. Via a login code, the customer can see when to expect the vehicle to arrive on moving day and where it is while in transit. We find our customer’s value our tracking service highly as it provides with genuine peace of mind.
We at Moves Manager appreciate our staff and the hard work they do, but we are continually striving to be better and maintain our consistently high service. To achieve this, we operate a ‘Customer Services’ award scheme for our staff. Each employee has Key Performance Indicators or KPIs that they need to meet. They mainly focus on customer interactions, and our team can receive bonuses if they receive glowing feedback from a customer.
Incentivising our staff in this manner aids us in providing the most courteous, professional and helpful removal team to make your move happen smoothly.